Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • We provide a one–hour response warranty for every support ticket or email that you submit to the client support staff. We will rapidly reply to all the general inquiries and forward right away the issue to our server admins if any further assistance is needed. If you take advantage of our Admin Services package, we’ll execute any of the included services at a time that has been discussed with you in advance.

  • Top quality support service

  • An Outstanding Client Care Service

  • We’ll be at your disposal 24/7 to reply to any enquiries that you may have connected to our Website Control Panel and any of the applications that we have preinstalled on your behalf on the dedicated hosting server. If you also need support tackling server management procedures, take advantage of our Admin Services package, which includes backup hard disk storage space, OS updates every week, server monitoring and restarting procedures, plus problem troubleshooting and installation services.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Website Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its functions is a very useful integrated knowledgebase that will guide you step by step on how to use it. Most how–to articles in addition video versions that show all the operations that you can carry out in a highly illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each section of the Website Control Panel.