The client support that you'll receive from your cloud hosting provider is really important, regardless if you have pre-sales questions and you're not a customer yet, or you have some technical issue with an existing account. Prompt and correct info about a question or an issue can save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from a genuine website hosting supplier and not from a reseller. When you obtain a hosting account through a company that doesn't own its servers and it can't access them immediately, it is quite possible that you'll wait for a few days in order to receive an answer to any kind of question, therefore your websites may remain offline for quite some time. In comparison, a provider which offers numerous means of communication and has a technical support staff that is available at any time will assist you to right away and help you decrease or fully avoid any downtime and possible losses.

24/7 Customer Support in Cloud Hosting

We offer 24/7 customer, billing and tech support for all our Linux cloud hosting packages. Even if you aren't our customer yet and you have some questions, we can give you a hand right away and supply you with the needed info, so as to give you a choice to make an informed decision when you obtain a new hosting account. We're available twenty-four seven, including holidays and weekends, and we offer multiple means of communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we now have multiple telephone numbers globally, so you'll be able to call the one which is closer to you. The max response time for your e-mail messages and the tickets is one hour. The standard response time is no more than 15-20 minutes, so you can forget all about waiting for days to get assistance for some task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you're able to take advantage of our 24/7 technical support services even on public holidays. Your sites will be available all the time and so will we. With many different contact options, you can select the easiest approach to get in touch with us and find out about our solutions in case you don't have an account yet, or get assistance in case you're already one of our customers. You will be able to give us a call, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with a one-hour reply time guarantee, although it rarely takes more than 20 mins to get assistance regardless of the complexity of the issue. With our customer and technical support services, we are there for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Hosting

Each and every virtual private server package that we provide features 24/7 customer and technical support, therefore if you encounter any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you will be able to contact us at any moment, even holidays and weekends. For your convenience, we provide different means of communication - phone support with a couple of local numbers around the world, live chat, emails and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems since it will be much easier to keep track of what is going on. The maximum warranted reply time for all email messages and tickets is 1 hour, yet it hardly ever takes that long to receive assistance. In case you add the Managed Services upgrade that we supply, our administrators will also assist you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour max response time guarantee, you will enjoy extremely fast support when you purchase a dedicated server through our company. Our customer and tech support teams are online 24/7/365, as a result if you open a support ticket via your billing account or you send an email message about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll receive a response within 1 hour, even during holidays. Our ticketing system is the better option in case the matter in question needs more time to be resolved or if it should be given to our administrators, since it's easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you can call us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.