Should you ever face a problem with your website and be incapable of taking care of it on your own, ask the respective hosting company’s tech support team to help you get the website back online. A fast resolution would be the most optimal scenario, but a lot of hosting companies answer within twenty four hours or even more, particularly if you’re doing business with a hosting reseller. Even if your problem can be swiftly fixed, your website may not function properly or may not be reachable whatsoever for a prolonged time interval, so you may lose potential clients because it is extremely unlikely that anyone would eagerly revisit a faulty website. That’s why, you need to make certain not only that you can reach your web hosting provider, but also that they can respond and help you in a timely manner. If a software application update doesn’t go as planned or if you erase something unintentionally, for instance, the site should be restored speedily in order to prevent long unreachability.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting packages offer a sixty-minute reply guarantee, so irrespective of what question or issue you might have, we’ll always be there to lend a hand. In reality, it seldom takes more than 30 minutes to get an issue fixed or a question answered, and this is valid for both technical and pre-sales matters. Our customer service technicians are available 24-7, even on weekends and national holidays, which implies that you will receive timely support at any time. We know exactly how priceless time can be, so by the time we respond to your email or ticket, we will have probed into the matter and, in case we haven’t figured out a solution, we’ll provide you with more details on what you have to do on your end – if the situation requires this. With our support services, you can rest assured that there will be someone to lend you a helping hand instantaneously, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk staff representatives will be at your service at all times and they will reply to any support ticket that you submit through your hosting Control Panel within less than 1 hour. The ticket response time is guaranteed irrespective of whether you have a general query connected to your semi-dedicated server or you stumble upon a certain challenge and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we’re available 24-7-365 to handle any technical, general or billing issue. In case you contact us about anything that’s within our power, we’ll sort it out before we answer, which goes to say that you will not have to wait around for hours or days while the problem continues. In case there’s something that you have to do on your end, we will provide you with the needed information – what workable solutions to try out, what actions to take, etc.