A live chat is a real-time method of communication between a website hosting provider's support crew and its customers. It's an efficient way to get some information about the website hosting services or get some issue resolved since you're talking with a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the lower chance of errors at the time you exchange information like usernames or domain names, the more rapid response time as the communication is live plus the fact that you do not have to stay on the chat constantly - you'll be able to do something else entirely while the agent investigates the issue in question. Furthermore, you're able to join a live chat room from any computer that is connected to the Internet, avoiding the phone rates that you'll need to pay in case you're calling to a different country.

Live Chat Support in Cloud Hosting

As a part of the support services that we supply for all of our Linux cloud hosting packages, you can find live chat support which is online twenty-four seven, even on holidays. You are able to contact us no matter if you already own an account or not, considering that we will help you with nearly anything, ranging from giving you common info on our solutions if you aren't a customer yet and you're thinking about purchasing one of our packages, to helping you with setting up an e-mail account in an e-mail client. A part of the issues are more complicated and time-consuming, and you will have to use the ticketing system which is built-in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all of our prospective and active customers. If you are searching for a new web hosting account, you'll be able to chat in real time to one of our representatives and obtain more information about our Linux semi-dedicated hosting packages so that you can choose the right plan for your websites. If you already have an account with us, we will be able to support you in a very timely manner with billing, general and first-level technicalissues. Even though in certain cases you'll need to open a ticket as there are situations that cannot be resolved on the live chat, we will assist you with lots of common jobs, for example installing an e-mail account in an email client or forwarding one domain name to another. In this way, you'll receive timely support and you will save a lot of time.