In case you have bought a hosting plan and you have certain questions relating to a concrete feature/function, or if you’ve experienced a certain obstacle and you need help, you should be able to contact the respective support team. All web hosting companies use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, as the best way to deal with a problem most often is to open a ticket. This form of communication renders the replies exchanged by both sides easy to track and allows the customer service staff members to escalate the problem in the event that, for example, a sysadmin needs to interfere. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you’ll need to have no less than two separate accounts to get in touch with the tech support team and to actually administer the hosting space. Incessantly switching from one account to the other can be a burden, not to mention the fact that it takes a long time for most web hosting companies to answer the tickets themselves.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud hosting packages isn’t separate from the web hosting account. It’s an essential part of our all-embracing Hepsia Control Panel and you’ll be able to visit it at any moment with just a couple of clicks, without logging out of your account. The ticketing system comes with a quick-search box, which will help you track the status of practically any ticket that you have opened in the past, if you need it. Besides, you can read knowledge base articles that belong to various problem categories, which you can select, so you can discover how to solve a specific problem before you actually submit a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can get swift assistance at any specific time and in case our customer care team recommends that you should do something in your account, you can do it momentarily without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with our company and you’d like to touch base with our customer service staff members, you will be able to submit a ticket straight from your Hepsia Control Panel instead of going through a completely different help desk support platform as you will have to do with the vast majority of hosting providers on the marketplace. Our integrated ticketing system will enable you to open a new ticket without hassle and to go through older tickets using a smart search filter. Moreover, you’ll be able to check the applicable knowledge base articles that our system will present to you depending on the category that you pick for your new ticket. You can do all the above-mentioned operations without leaving your Hepsia Control Panel at any time, which suggests that if you chance upon any problem or have a query, you can contact our technicians and fix the particular issue in less than 60 minutes using one platform.