Although the hosting service provided by the different companies is approximately identical, each provider has a personalized platform with its own tweaks and ways to execute specific operations. This is the reason why, an in-depth knowledge base would be really useful both for people with little or no previous experience and for technically trained users who will at some point discover how specific procedures are carried out, but will waste valuable time in the meantime. The aim of such a knowledge base is to help make the hosting service quick and easy to use, sparing users time and energy. The end result is more contented customers, as they can effortlessly find the information they require, and substantially less work for the client service team, because usually the majority of the questions and problems that customers have are already included in the knowledge base. On the condition that the articles themselves are expertly written and cover more topics, you’ll be able to find out more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Cloud Hosting

If you’ve ordered your very first cloud hosting plan through our company or have transferred your website over to us, you’ll become used to our services and our custom-created Hepsia hosting Control Panel in a jiffy thanks to the fact that we have prepared an in-depth web-based knowledge base where you can find all the information that you’ll ever need – both general info regarding the web hosting service as a whole and more specific info about the different functions that you can use and the issues that you may face. The articles themselves are available in 2 locations. The full article archive can be accessed through the Help section of the Control Panel. You can access articles that are dedicated to the different features in every Control Panel section as well. You can get to know how to accomplish de facto everything, from creating an .htaccess configuration file to administering a mailing list, and all the articles offer thorough guides, so you will never become bewildered on account of an unclear text. Surely, in case you face a more specific obstacle and you are unable to find a solution in our knowledge base, you can contact our help desk support team 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting packages feature in-depth technical documentation where you will find information about all the features that our created-developed Hepsia Control Panel comes with, in addition to solutions to various questions and problems that you could chance upon. All installation guides include detailed specifications, which suggests that you won’t have to worry about overlooking something in case you wish to export a MySQL database, for example. The troubleshooting articles include a variety of potential reasons for specific issues and the solution for each of them, so if you are unable to send email messages although you have the correct settings, for instance, you can quickly find out what the reason for this might be and fix the problem with two or three clicks in your email client. As Hepsia offers quite a few features, you’ll be able to find applicable articles in each of its sections. If you wish to look through all help articles, click on the Help link, which is located in the top right-hand corner of the Control Panel.