Despite the fact that this isn't the most importantaspect to identify a reliable cloud hosting provider from a bad one or a reseller from a real provider, having the option to call and speak with a live person is a sign that you aren't using the services of a one-person firm and that you can reach somebody when you're looking for assistance. The telephone support for hosting services may vary from standard to expert, thus the issues that can be resolved with a call vary based on the particular provider. Usually, these issues are more basic and feature billing or first level tech issues as more complex tasks generally need a support ticket where both you and the administrators can track what's going on with a given situation. However, having the option to call your provider will save you considerable time and efforts for the multitude of small things that may eventually appear when you manage your web hosting account.

Phone Support in Cloud Hosting

We believe that the option to talk to a live agent is rather important, for that reason we have 3 support lines around the globe (USA, UK and Australia) and you'll be able to reach us over the phone for fourteen hours a day. If you consider getting one of our Linux cloud hosting packages, for example, you will be able to call us and find more about our solutions prior to ordering in order to ensure that we do cover all the system requirements for your sites. Following your order, you can call us about any sales and / or billing troubles you may experience, or receive any kind of general or basic technical information that you need. We've aimed to find the perfect balance between telephone and ticket support, so for solely technical issues you'll have to use our ticketing system, which will make it easier to monitor the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we offer include live phone support for 14 hours daily. If you wonder which package is suitable for your web sites, you'd like to learn more about the package's specifications or you need any other info about our solutions, you're able to call any of the local telephone numbers which we have in the United States, the UK and Australia and our support agents will help you. In case you currently have an account, you will be able to contact us about sales and general issues, although we are usually able to assist with a number of tech issues as well. For strictly technical troubles you should employ our integrated ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option in case the trouble needs extra time to be dealt with or it needs to be escalated to our system administrators.